What is the ordering process for custom invitations?
Our custom wedding invitations tell your love story, and we approach the design process the same way. Aside from all the glorious the details you have planned for the wedding, we want to get to know the two of YOU. It's a personal and artful process, and we take it very seriously.
1. Phone Consult We start with a phone or video chat consultation to discuss all the details pertaining to your big day. The paper goods will prep the guests for the wedding day, so it's a great time to share your dreams for the wedding as whole.
2. Proposal After the consult we provide a design proposal and quote via email. When the quote is approved we accept a signed contract and deposit. This secures your booking and ensures that we've reserved time in the wedding season exclusively for you.
3. Content, Design, Refining, and Production Once invitation verbiage has been provided, we get to work on design! Design proofs are emailed via PDF, and usually depict 1-2 ideas for your paper goods. After your requested revisions are made and the suite is perfect, we go to print! 

What is the typical design timeline for Custom invitations?
We suggest budgeting 2-3 months for designing your custom invitations (production not included) although we're typically able to accommodate rushed timelines. 

What is the typical production timeline for Custom Invitations?
The typical production timelines are shown below, but we do suggest you contact us for current timelines if you're under a tight deadline.
FLAT PRINTING : Ships 2-3 weeks after proof approval
LETTERPRESS / FOIL : Ships 3-5 weeks after proof approval. 

Can I rush my order?
Yes, although we take special care when creating custom invitations for our clients, so it's best to contact us to discuss your needs ahead of time. 

Can I request samples of your past custom invitations?
If we have extras from the custom order, absolutely! You can purchase samples of the invites in our collection here. If the invite you have in mind isn't shown there, contact us. 

Can I request samples from The Collection?
Yes! If you're not ready to purchase a deposit but would like to see some of our printed work, you can purchase samples here. 

What is the ordering process for the invitations on your website?
1. Browse our online gallery to see which design you like best. Once you are ready to begin the process, purchase a Design Deposit.
2. Once your purchase is complete, you will receive access to our Stationery Guide via email. This will assist while you gather the details needed to begin your proofs. When complete, email us your completed form.
3. Within 3 business days, we will reply with an complete cost estimate and digital proofs. Look carefully over the proof and reply with any changes you prefer. 3 rounds of revisions are included in the price of your Design Deposit, and any changes requested after 3 rounds are $15 per email exchange. Please carefully check spelling, dates, times, colors and anything else that pertains to the details of the wedding. We are not liable for any discrepancies in the design after the final approval.
4. Once the proof is approved, your invoice total is due and we go to print! Upon completion, your shipping will be calculated, billed, and the products sent! 

What is the typical proofing timeline for invitations from The Collection?
We suggest budgeting 2-3 weeks for proofing. 

What is the typical production timeline for invitations from The Collection?
The typical production timelines are shown below, but we do suggest you contact us for current timelines if you're under a tight deadline.
FLAT PRINTING : Ships 2-3 weeks after proof approval
LETTERPRESS / FOIL : Ships 3-5 weeks after proof approval.  

Can I rush my order?
Yes! Rush fees typically start with a $100 / 10% cost increase (whichever is more) but it's always best to contact us if you have specific concerns. Of course while we prefer not to work last-minute orders, overnight shipping is also available. 

Can I see a hardcopy/printed version of my invitation before ordering?
Certainly! Your total invoice must be paid in full ahead of mailing the hardcopy proof, which is typically $25 depending on the complexity of your invitations. Please note that hardcopy proofs are not available in letterpress or foil printe orders. We can provide digitally-printed proofs of your letterpress design for the same price, but the final product will be slightly different- as the printing processes are completely different.) 

Why do I have to pay the total invoice before you can send a hardcopy proof?
We love and trust all of our clients, but we cannot keep them from running our work through a copy machine to avoid paying for invitations. It's the world we live in! And it's sad. We appreciate your understanding. 

What is included with my Design Deposit purchase?
+ 1 Sample Packet including all of our envelope and paper options.
+ Access to our Welcome Packet where you can download templates, view our font list, color swatches and stationery planning Guide.
+ Up to 3 email proofs in JPG or PDF format, order more for $15 per additional round. 

Why is there a Design Deposit?
Due to the custom nature of our work, all orders require the purchase of a Design Deposit. The fee covers the design time spent on customizing a design for you to preview. Because of this, the Design Deposit is non-refundable, and should you decide you want a different invitation after the proof is created another Design Deposit will be required. If you choose to move forward with an order, the Design Deposit will count towards the purchase of your printed goods, and is not an additional fee. Any additional costs for the design will always be brought to your attention first before proceeding with proofs. 

How will the invitations arrive?
Your invites will arrive to you completely assembled - we complete all binding, layering, ribbon tying, etc. You will need to apply any RSVP postage, and stuff the invitations in to their mailing envelopes.  

What kind of guest-address services do you offer?
We can print your guest addresses directly on the mailing envelopes. We can even use a font that matches your invitations or mimics hand-written calligraphy! We also know several talented calligraphers that would be happy to assist should you prefer the real thing. 

I notice you print guests addresses, does that include postage?
No, it does not include postage.  

Will you mail my invitations directly to my guests for me?
We do not offer mailing services at this time. 

How do I give you my guests addresses?
We ask that you give us your addresses in the exact way you wish for them to be printed. Please send them as a big list via email or word doc (no split columns, please!) in the following format:

Mr and Mrs Smith
12356 First Avenue
New York, NY 97853

Mr and Mrs Jones
15632 Main Street
San Fransisco, CA 56398

Be sure to type them exactly as you prefer them to appear on the envelope. For example, if you want each state spelled out instead of abbreviated, or the apartment number to be on a second line without a comma, or the zip code to be on it's own line, the document sent will need to reflect that formatting  

If I need to cancel my order, can I get a refund?
There are no refunds on design deposits or any printed products that received customer approval for print. In the event that you need to cancel your order, all costs incurred to date are billable which includes supplies, printing, and design time. 

I have received my order and noticed an error, what are my options?
Once client approval to print is received, any mistakes/typos that were overlooked on the final proof are the clients responsibility. We will try our very best to make sure everything is spelled correctly and that a consistency is maintained, but we rely on the client, to make sure all punctuation and copy is correct before printing. In the rare event that the mistake is ours, a reprint will completed at no cost to the client in a timely manner. 

I didn't order enough invites and need more, is this possible?
Yes, reprints are available, but the costs may be substantially higher than the original run, especially in the case of letterpress / foil printing. The best way to avoid any reprints is to order extra on the first run. We typically reccomend ordering 10% more than needed.  

Can I request a Welcome Bag sample?
If we have extras from past orders, we're happy to send one along, just contact us.  

Can I order less than 12?
You can, but we always have to invoice as if you've ordered 12. 

How long does the Welcome Bag proofing process take?
We suggest you budget 2-3 weeks for proofing alone.  

How long is the printing and production process for Welcome Bags?
It takes between 2-3 weeks to assemble and print your Welcome Bag order. 

Can I rush my order?
Yes! Rush fees typically start with a $100 / 10% cost increase (whichever is more) but it's always best to contact us if you have specific concerns. Of course while we prefer not to work last-minute orders (during which our liability is limited) overnight shipping is also available. 

How do I order wedding day paper goods from your website?
We offer our program formats without any additional fees, even if you want different colors! Simply choose the style you prefer in the collection, and we will design wedding-day to match that existing theme. 

I already ordered wedding invitations, can you create wedding day paper goods to match?
While we never directly copy another designer work, we can create custom wedding day items that coordinate with your existing invitations. We typically charge a flat rate design fee on top of the cost of the paper goods, which can be found on the pricing sheet here. 

How long should I plan for designing the wedding day paper goods?
Sooner rather than later is always best, but we suggest you plan for 3-6 weeks of design time. 

How long does the printing and production process take?
It largely depends on what is being ordered, but we suggest you plan at least 2 weeks for production alone (shipping not included.) 

Can I rush my order?
Yes! Rush fees typically start with a $100 / 10% cost increase (whichever is more) but it's always best to contact us if you have specific concerns. Of course while we prefer not to work last-minute orders, overnight shipping is also available. Please note : that we cannot be held liable for items shipped with overnight services. We always do our best to work with our client timelines, but delays in courier services are out of our control. 

Can I request program and favor samples?
Yes! We may not have the design you're interested in, but we can certainly send a sample of the format. Please contact us with your mailing address to receive. 

How much will shipping cost?
Shipping is billed upon completion of your order, and costs vary widely based on courier, weight, size, and destination. As soon as your package is assembled we provide will courier options, speeds, and prices. This allows you to control costs and delivery as needed.  

What's included in the shipping cost?
All FedEx shipments require a signature at time of delivery and include insurance for your products. Should you request a non-signature delivery and your items are lost or stolen, we cannot replace your items at a discount or free of charge. We do not accept liability for packages shipped with USPS, or without a signature FedEx shipments. 

What if I live outside the US? Do you ship overseas?
All the time! We ship overseas with USPS and FedEx. 

When should I order my invites?
We highly recommend ordering at least 6-10 weeks prior to the mailing date to allow ample time for the design, production and assembly of your order. Orders needed before the production dates listed on our website will be charged a rush fee. To ensure you have plenty of time for the production of your design, contact us to get a custom quote and timeline. Note that once you have approved your final design, it can take between 2-5 weeks to assemble your order, depending on quantity and printing method. A few of our typically turn-around times are listed below.

FLAT PRINTING : Ships 2-3 weeks after proof approval
LETTERPRESS / FOIL : Ships 3-5 weeks after proof approval.

*Please note, these timelines are for production only, AFTER client has approved the design proof. The time spent editing and proofing your invitation suite rests largely on the client's ability to respond with change requests promptly.  

When should I mail my invites?
Most planners recommend mailing invitations 6-8 weeks prior to the wedding date, depending on your circumstances. Sometimes it's good to check with your venue/caterer about when they need a final head count, and count backwards from there. You can buy yourself more time by sending save-the-dates up to 6 months ahead of time. However, clients with international guests or destination weddings should consider mailing both invitations and save-the-dates earlier, but we recommend asking your planner. 

I need help with wording/etiquette, do you have suggestions?
Yes! Our wedding stationery guide helps every step of the way, and is available for download once you have purchased a design fee. You can download it here. 

I want to order custom stamps, how much will my invitation weigh?
Each invitation set is unique, so postage costs will vary. It's best to take a completed invitation set (including all your enclosures) to your local post office — they can weigh it and tell you the price for a first-class mailing. We can provide a rough estimate ahead of time, but we cannot guarantee accuracy. 

How many invitations should I order?
We suggest you order 10% over your current guest list. Reprints are available, but the costs may be substantially higher than the original run, especially in the case of letterpress / foil printing. The best way to avoid any reprints is to order extra on the first run. 

Can I downgrade invitations in the collection to make them cost less?
We design our invitations to include the best paper and design elements, including envelope liners, flap printing, etc. If you prefer to subtract any of these elements, the price can be adjusted accordingly. Please download our collection pricing sheet or contact us for an estimate. 

Why does letterpress and foil cost more?
Lettepress / Foil uses custom plates to create the invitation images, and printing the pieces is a very time-intensive process on specialized equipment. The plates are carefully inked and pressed one-by-one into each piece of thick paper. The result is luxurious, beautiful and timeless.